/* Modern presentation of the support screen: the customer's view on the left, what happens behind
   the scenes on the right. Loaded after workspace.css; everything for the split screen is scoped to
   data-presentation="standard" so the corporate presentation keeps its own look. */

.pane-title{display:flex;flex-direction:column!important;align-items:flex-start!important;gap:3px!important;min-width:0}
.pane-kicker{font:600 10px var(--mono);letter-spacing:1.6px;text-transform:uppercase;color:#7d9475}
.conn-chip{display:none}
.watch-note,.call-recap{display:flex;align-items:center;gap:10px}
.manager-nav button[data-view="live"]{display:none}
.header-end .presentation-switch button{font-size:12px;padding:7px 12px}
body.overlay-open{overflow:hidden}
.crm-edit{display:block;margin-top:6px;background:transparent;color:#2f7fb0;font-size:9px;padding:0;text-decoration:underline;text-underline-offset:2px}

/* ---------- Split screen ---------- */
.app[data-presentation="standard"][data-view="support"]{display:flex;flex-direction:column;height:100dvh;min-height:700px}
.app[data-presentation="standard"][data-view="support"]>main{flex:1;min-height:0}
.app[data-presentation="standard"][data-view="support"]>footer{padding:12px 0 14px}
.app[data-presentation="standard"]{
  #view-support.active{height:100%}
  .workspace{height:100%;grid-template-columns:minmax(330px,430px) minmax(0,1fr);gap:22px;align-items:stretch;padding-top:20px}
  .small-button{font-size:12px;padding:8px 12px;border-radius:8px}
  .conversation,.observability{display:flex;flex-direction:column;min-height:0;border-radius:22px}

  /* ----- Customer view: only the assistant ----- */
  .conversation{background:radial-gradient(120% 60% at 50% 18%,#24554466,transparent 70%),linear-gradient(180deg,#143730,#102b26);color:#eaf5e2;border:0;box-shadow:0 18px 48px #12302b2e}
  .conversation>.panel-heading{height:54px;flex-shrink:0;padding:0 16px 0 20px;border-bottom:1px solid #ffffff12}
  .conversation .pane-title h2{display:none}
  .conversation .pane-kicker{color:#9cc48a}
  .heading-actions{gap:8px}
  .conn-chip{display:inline-flex;align-items:center;gap:8px;font-size:11.5px;color:#a9c7b2;position:relative;margin-bottom:12px;padding:5px 11px;border-radius:999px;background:#ffffff0d;border:1px solid #ffffff14}
  .heading-actions .small-button,.pane-kicker{white-space:nowrap}
  .conn-chip b{font-weight:500}
  .conn-chip .pulse-dot{width:7px;height:7px;background:#9fdc7c;box-shadow:0 0 0 4px #9fdc7c22}
  .conversation .subtle-label{color:#86a892;font-size:11px}
  .conversation .small-button{background:#ffffff10;border-color:#ffffff1f;color:#cfe5c8;padding:6px 10px;font-size:11px}
  .conversation .small-button.filled{background:#bcea91;border-color:#bcea91;color:#1d3d2b;font-weight:600}
  .conversation .icon-button{color:#a9c7b2;font-size:16px;margin:0}
  .watch-note{margin:10px 14px 0;padding:9px 12px;border-radius:12px;background:#bcea911c;border:1px solid #bcea9140;font-size:12px;color:#d9efca;flex-shrink:0}
  .watch-note>span:nth-child(2){flex:1}
  .watch-note .tiny-dot{background:#bcea91;animation:blink 1.4s infinite}
  .voice-stage{background:transparent;height:auto;flex-shrink:0;padding:22px 18px 14px;overflow:visible}
  .voice-stage:before{display:none}
  .orb-wrap{width:176px;height:176px;margin-bottom:10px}
  .orb{width:112px;height:112px}
  .voice-title{font-size:20px;letter-spacing:-.4px}
  .voice-subtitle{font-size:13px;color:#a3c0ad;margin-top:8px;line-height:1.5}
  .voice-controls{margin-top:16px}
  .start-button{border-radius:999px;padding:13px 22px;font-size:13.5px;min-width:0}
  .round-button{width:44px;height:44px;border-radius:50%;font-size:17px}
  .voice-controls select{height:44px;border-radius:999px;font-size:12px;padding:0 12px;max-width:none;background:#ffffff10;color:#cfe5c8}
  .mic-hint{font-size:11px;color:#7d9c88;margin-top:12px}
  .call-recap{margin:0 14px 4px;padding:11px 12px;border-radius:14px;background:#ffffff12;border:1px solid #ffffff1f;flex-shrink:0;justify-content:space-between;flex-wrap:wrap}
  .call-recap b{display:block;font-size:13px}
  .call-recap span{display:block;font-size:12px;color:#a9c7b2;margin-top:3px}
  .transcript-heading{padding:12px 20px 4px;font-size:10px;color:#86a892;flex-shrink:0}
  .transcript-heading .tiny-dot{background:#9fdc7c}
  .transcript{flex:1;min-height:90px;height:auto;padding:6px 16px 12px;scrollbar-width:thin;scrollbar-color:#ffffff2a transparent}
  .empty-chat{color:#86a892;padding:10px 0}
  .empty-chat>span{display:none}
  .empty-chat h3{font-size:14px;color:#c9dfc4}
  .empty-chat p{font-size:12.5px;line-height:1.6}
  .message{margin:10px 0;gap:0}
  .message-avatar,.message-source{display:none}
  .message-body{display:flex;flex-direction:column;align-items:flex-start}
  .message.user .message-body{align-items:flex-end}
  .message-meta{font-size:10.5px;font-weight:500;color:#86a892;margin-bottom:4px}
  .message-meta time{font-size:9.5px;color:#6d8b79}
  .message-text{font-size:14px;line-height:1.5;padding:10px 13px;border-radius:16px 16px 16px 5px;background:#ffffff14;color:#eef7e8;max-width:90%}
  .message.user .message-text{background:#bcea91;color:#1d3d2b;border-radius:16px 16px 5px 16px}
  .message.error .message-text{background:#7a3b2f66;color:#ffd9cc}
  .suggestions,.composer-foot{display:none}
  .composer{margin:0 14px 14px;background:#ffffff10;border:1px solid #ffffff1f;border-radius:16px;padding:8px 8px 8px 14px;flex-shrink:0}
  .composer textarea{font-size:14px;color:#eef7e8}
  .composer textarea::placeholder{color:#7d9c88}
  .composer button{background:#bcea91;color:#1d3d2b;border-radius:11px;width:36px;height:36px}

  /* ----- Behind the scenes ----- */
  .observability>.panel-heading{height:60px;flex-shrink:0;padding:0 22px}
  .observability .pane-title h2{font-size:16px;letter-spacing:-.2px}
  .live-label{font-size:10px}
  .step-banner{margin:14px 22px 0;padding:10px 14px;border-radius:12px;display:flex;align-items:center;flex-wrap:wrap;gap:8px 18px;position:static;flex-shrink:0}
  .step-summary{flex:1 1 260px}
  .step-status-icon{width:34px;height:34px;border-radius:9px;font-size:20px}
  .step-state{font-size:9px;margin-bottom:2px}
  .step-summary strong{font-size:14px}
  .step-summary p{font-size:12px;margin-top:2px;line-height:1.4}
  .step-chips{margin:0;padding:0;border:0;gap:5px}
  .step-chips>span{font-size:10px;padding:5px 8px}
  .step-chips b{font-size:11px}
  .tabs{height:48px;padding:0 22px;gap:24px;margin-top:4px;flex-shrink:0;overflow-x:auto}
  .tabs button{font-size:13px;white-space:nowrap}
  .tabs button span{font-size:10px;padding:2px 5px}
  .tab-content{flex:1;min-height:0;overflow-y:auto;padding:18px 22px 20px;scrollbar-width:thin;scrollbar-color:#cfdcc3 transparent}
  .tab-content:not(.active){display:none}
  .tab-lead{font-size:13px;color:#6f8371;margin:0 0 14px;line-height:1.5}
  .activity-heading{margin-top:18px;font-size:10px}
  .activity-feed{height:auto;max-height:none}
  .activity-row{font-size:12.5px;padding:7px 0}
  .activity-row time{font-size:10px}
  .activity-symbol{width:18px;height:18px;line-height:18px;font-size:11px}
  .activity-empty{font-size:12.5px}

  /* Records */
  .identify-form label{font-size:12px}
  .identify-form input{font-size:14px;padding:10px 12px;border-radius:9px}
  .identify-form .small-button{font-size:13px;padding:9px 16px}
  .customer-card{padding:16px;border-radius:12px}
  .customer-name{font-size:16px}
  .identified-badge{font-size:9px;padding:3px 6px}
  .customer-email{font-size:13px}
  .customer-meta{font-size:11px}
  .customer-contact{font-size:12px;color:#7d917a;margin:7px 0 0;line-height:1.5}
  .record-side{display:flex;flex-direction:column;align-items:flex-end;gap:8px}
  .customer-tier{font-size:10px;margin:0}
  .unidentified b{font-size:14px}
  .unidentified p{font-size:12.5px}
  .purchases-heading{font-size:10px;margin:20px 0 10px}
  .purchases-heading>span+span{font-size:10px}
  .product-list{max-height:none;overflow:visible;padding:0;gap:10px}
  .product-card{padding:14px;border-radius:12px;gap:12px}
  .product-name{font-size:14px}
  .product-id{font-size:10px}
  .product-details{font-size:12px;gap:7px}
  .delivery-detail,.warranty-detail{font-size:12.5px}
  .product-more{font-size:12px}
  .product-right{display:flex;flex-direction:column;align-items:flex-end;gap:7px;padding:0}
  .product-price{font-size:15px}
  .product-status{font-size:11px;margin:0}

  /* Scenarios */
  .scenario-list{display:grid;grid-template-columns:repeat(auto-fill,minmax(260px,1fr));gap:10px}
  .scenario{border:1px solid var(--line);border-radius:12px;padding:14px;display:flex;flex-direction:column;justify-content:space-between;gap:12px;background:#fbfcf8}
  .scenario-path{font:10px var(--mono);letter-spacing:.6px;text-transform:uppercase;color:#6f9453}
  .scenario b{display:block;font-size:14px;margin:6px 0 5px}
  .scenario p{margin:0;font-size:13px;line-height:1.5;color:#5d7262}
  .scenario .small-button{align-self:flex-start}

  /* Requests */
  .metrics{margin-bottom:16px}
  .metric{min-height:0;padding:14px 16px}
  .metric>span{font-size:10px}
  .metric em{font-size:11px}
  .api-list{max-height:none;overflow:visible}
  .api-row summary{font-size:12px;padding:12px}
  .api-method{font-size:10px}
  .api-row pre{font-size:11.5px}
}
@keyframes blink{50%{opacity:.3}}

/* ---------- The pulsating circle ---------- */
.orb-pulse{position:absolute;inset:26px;border-radius:50%;border:1.5px solid #bcea91;opacity:0;animation:orb-pulse 3.6s ease-out infinite;pointer-events:none}
.orb-pulse+.orb-pulse{animation-delay:1.8s}
.orb-wrap[data-state="connecting"] .orb-pulse{animation-duration:1.2s}
.orb-wrap[data-state="connecting"] .orb-pulse+.orb-pulse{animation-delay:.6s}
.orb-wrap[data-state="live"] .orb-pulse{animation-duration:2.6s}
.orb-wrap[data-state="live"] .orb-pulse+.orb-pulse{animation-delay:1.3s}
.orb-wrap[data-state="listening"] .orb-pulse{animation-duration:1.3s;border-color:#e6ffd0;border-width:2px}
.orb-wrap[data-state="listening"] .orb-pulse+.orb-pulse{animation-delay:.65s}
.orb-wrap[data-state="speaking"] .orb-pulse{animation-duration:.95s;border-width:2.5px}
.orb-wrap[data-state="speaking"] .orb-pulse+.orb-pulse{animation-delay:.47s}
.orb-wrap[data-state="speaking"] .orb{box-shadow:inset -12px -10px 18px #123c35aa,inset 5px 6px 18px #f1ffd888,0 0 46px #bbe791a0}
.orb-wrap[data-state="thinking"] .orb-core{animation:orb-spin 1.4s linear infinite}
.orb-wrap[data-state="thinking"] .orb-pulse{animation-duration:1.8s;border-style:dashed}
@keyframes orb-pulse{0%{transform:scale(.72);opacity:.75}100%{transform:scale(1.42);opacity:0}}
@keyframes orb-spin{to{transform:rotate(360deg)}}

/* ---------- Resolution path graph ---------- */
.journey-host{--jg-ink:#193a36;--jg-muted:#7d8f80;--jg-line:#dfe7d7;--jg-accent:#3f8a4f;--jg-pick:#1f4a3a;--jg-pick-ink:#e9f7d6;--jg-pick-sub:#b9d4a9;--jg-soft:#f4f8ee;--jg-bad:#b5593f;--jg-warn:#a9792a}
.jg-top{display:flex;justify-content:space-between;gap:12px;align-items:center;margin-bottom:16px;flex-wrap:wrap}
.jg-chips{display:flex;gap:6px;flex-wrap:wrap;align-items:center;min-width:0}
.jg-chip{font-size:12px;padding:7px 11px;border-radius:999px;border:1px solid var(--jg-line);background:#fff;color:var(--jg-muted);display:flex;gap:6px;align-items:center}
.jg-chip i{font-style:normal}
.jg-chip.active{background:var(--jg-pick);color:var(--jg-pick-ink);border-color:var(--jg-pick)}
.jg-chip.failed:not(.active){color:var(--jg-bad);border-color:#e6c3b5}
.jg-hint{font-size:12.5px;color:var(--jg-muted)}
.jg-tools{display:flex;gap:6px;margin-left:auto}
.jg-graph{position:relative;display:flex;gap:40px;align-items:stretch;padding:4px 0}
.jg-links{position:absolute;inset:0;width:100%;height:100%;pointer-events:none;overflow:visible}
.jg-links path{fill:none;stroke:var(--jg-line);stroke-width:1.2}
.jg-links path.off{opacity:.4}
.jg-links path.on{stroke:var(--jg-accent);stroke-width:2.6;stroke-linecap:round}
.jg-links path.on.bad{stroke:var(--jg-bad)}
.jg-links path.draw{stroke-dasharray:1;stroke-dashoffset:1;animation:jg-draw .7s ease-out forwards}
@keyframes jg-draw{to{stroke-dashoffset:0}}
.jg-col{flex:1;min-width:0;display:flex;flex-direction:column;position:relative;z-index:1}
.jg-rootcol{flex:0 0 56px;justify-content:center}
.jg-resultcol{flex:1.3}
.jg-col .jg-head{display:flex;flex-direction:column;gap:3px;margin-bottom:10px;min-height:34px}
.jg-col .jg-head b{font:600 13px Manrope,sans-serif;color:var(--jg-ink)}
.jg-col .jg-head span{font:10px var(--mono);color:var(--jg-muted);letter-spacing:.3px}
.jg-nodes{display:flex;flex-direction:column;gap:6px;flex:1;justify-content:center}
.jg-node{background:#fff;border:1px solid var(--jg-line);border-radius:10px;padding:7px 10px;min-width:0;transition:opacity .35s,background .35s,transform .35s,box-shadow .35s,border-color .35s}
.jg-node b{display:block;font-size:12.5px;font-weight:600;color:var(--jg-ink);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.jg-node small{display:block;font-size:10.5px;color:var(--jg-muted);margin-top:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.jg-node.is-dim{border-color:#edf1e8}
.jg-node.is-dim b{color:#b7c2b4}
.jg-node.is-dim small{color:#d0d8cc}
.jg-node.is-picked{background:var(--jg-pick);border-color:var(--jg-pick);box-shadow:0 6px 16px #1f4a3a2e;transform:scale(1.03)}
.jg-node.is-picked b{color:var(--jg-pick-ink)}
.jg-node.is-picked small{color:var(--jg-pick-sub)}
.jg-node.is-bad.is-picked{background:#fbe9e2;border-color:#dba58f;box-shadow:none}
.jg-node.is-bad.is-picked b{color:var(--jg-bad)}
.jg-node.is-bad.is-picked small{color:#c58a76}
.jg-col.is-working .jg-node:not(.is-picked){animation:jg-think 1.1s ease-in-out infinite}
@keyframes jg-think{50%{border-color:var(--jg-accent);background:var(--jg-soft)}}
.jg-root{width:56px;height:56px;border-radius:50%;border:1.5px dashed #b9c9ad;display:flex;flex-direction:column;align-items:center;justify-content:center;background:#fff;color:var(--jg-muted);font-size:16px;line-height:1}
.jg-root small{font-size:8.5px;margin-top:3px}
.jg-root.is-picked{border-style:solid;border-color:var(--jg-pick);color:var(--jg-pick)}
.jg-placeholder{border:1px dashed var(--jg-line);border-radius:10px;padding:16px 10px;font-size:11.5px;color:var(--jg-muted);text-align:center;line-height:1.5;background:#fff}
.jg-result{border-radius:14px;padding:14px;border:1px solid #b9d79d;background:#eef7e4;display:flex;flex-direction:column;gap:6px;transition:background .35s,border-color .35s}
.jg-result span{width:26px;height:26px;border-radius:50%;display:flex;align-items:center;justify-content:center;background:var(--jg-pick);color:var(--jg-pick-ink);font-size:14px;font-weight:700}
.jg-result b{font:700 15px Manrope,sans-serif;color:var(--jg-ink);line-height:1.3;overflow-wrap:anywhere}
.jg-result small{font-size:12px;color:#557059;line-height:1.5;overflow-wrap:anywhere}
.jg-result.is-empty{background:#fff;border:1px dashed var(--jg-line)}
.jg-result.is-empty b{font:600 13px 'DM Sans',sans-serif;color:var(--jg-muted)}
.jg-result.is-empty small{color:var(--jg-muted)}
.jg-result.tone-warn{background:#fdf5e4;border-color:#e6cf9a}
.jg-result.tone-warn span{background:var(--jg-warn);color:#fff}
.jg-result.tone-bad{background:#fcece6;border-color:#e2b3a0}
.jg-result.tone-bad span{background:var(--jg-bad);color:#fff}
.jg-result.tone-info{background:var(--jg-soft);border-color:var(--jg-line)}
.jg-result.tone-info span{background:#9ab58a}
.jg-summary{margin-top:18px;padding:14px 16px;border-radius:12px;background:var(--jg-soft);border:1px solid var(--jg-line)}
.jg-summary.is-empty b{display:block;font-size:13.5px;margin-bottom:5px;color:var(--jg-ink)}
.jg-summary.is-empty span{font-size:12.5px;line-height:1.6;color:var(--jg-muted)}
.jg-crumbs{display:flex;flex-wrap:wrap;gap:6px;align-items:center;font:600 14px Manrope,sans-serif;color:var(--jg-ink)}
.jg-crumbs i{font-style:normal;color:#a9b89e}
.jg-crumbs span:last-child{color:var(--jg-accent)}
.jg-summary p{margin:6px 0 0;font-size:13px;color:#4f6657}
.jg-facts{display:flex;flex-wrap:wrap;gap:6px;margin-top:10px}
.jg-facts span{font:10.5px var(--mono);background:#fff;border:1px solid var(--jg-line);border-radius:6px;padding:4px 7px;color:#5f7a5c}
.jg-steps{display:flex;flex-wrap:wrap;gap:6px;align-items:center;margin-top:9px}
.jg-steps code{font:10.5px var(--mono);color:#6b8468}
.jg-steps code.is-bad{color:var(--jg-bad)}
.jg-steps i{font-style:normal;color:#b4c2a8}
/* Narrow hosts (phones, slim panels) stack the levels top to bottom. */
.jg-vertical .jg-graph{flex-direction:column;gap:30px}
.jg-vertical .jg-rootcol{flex:none;align-items:center}
.jg-vertical .jg-col .jg-head{flex-direction:row;justify-content:space-between;align-items:baseline;min-height:0;margin-bottom:8px}
.jg-vertical .jg-nodes{flex-direction:row;flex-wrap:wrap;justify-content:center}
.jg-vertical .jg-node{flex:0 1 auto;padding:7px 11px}
.jg-vertical .jg-node small{display:none}
.jg-vertical .jg-node.is-picked small{display:block}
.jg-vertical .jg-placeholder,.jg-vertical .jg-result{width:100%}
/* Corporate console colours */
.corporate-crm .journey-host{--jg-ink:#2c4660;--jg-muted:#8496a8;--jg-line:#dbe5ee;--jg-accent:#2f8fc4;--jg-pick:#214b72;--jg-pick-ink:#fff;--jg-pick-sub:#b7cde0;--jg-soft:#f3f7fb;background:#fff;border:1px solid #dce5ee;border-radius:5px;padding:14px;margin-bottom:13px}
.corporate-crm .jg-node,.corporate-crm .jg-chip{border-radius:5px}
.corporate-crm .jg-result{border-radius:6px;background:#eaf6f0;border-color:#c2e0d2}
.corporate-crm .jg-node.is-picked{box-shadow:0 5px 14px #214b7226}
.corporate-crm .jg-graph{gap:26px}
.corporate-crm .jg-node.is-dim{border-color:#edf1f6}
.corporate-crm .jg-node.is-dim b{color:#b5c2cf}
.corporate-crm .jg-node.is-dim small{color:#d2dae3}

/* ---------- Full-screen path, record editor ---------- */
.path-overlay{position:fixed;inset:0;z-index:60;background:#0f2a25cc;backdrop-filter:blur(6px);display:flex;align-items:center;justify-content:center;padding:24px}
.path-sheet{background:#fbfcf8;border-radius:22px;width:min(1240px,100%);max-height:100%;overflow:auto;padding:22px 26px 26px;box-shadow:0 30px 80px #00000066}
.path-sheet-head{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-bottom:18px}
.path-sheet-head h2{font:600 20px Manrope,sans-serif;letter-spacing:-.4px}
.path-sheet .small-button,.editor .small-button{font-size:12.5px;padding:8px 13px;border-radius:8px}
.path-sheet .jg-node b{font-size:13.5px}
.path-sheet .jg-node small{font-size:11.5px}
.path-sheet .jg-node{padding:9px 12px}
.path-sheet .jg-result b{font-size:17px}
.path-sheet .jg-result small{font-size:13px}
.editor{border:0;border-radius:18px;padding:0;width:min(540px,calc(100vw - 24px));box-shadow:0 30px 80px #00000055;color:var(--ink);font-family:'DM Sans',sans-serif}
.editor::backdrop{background:#0f2a2599;backdrop-filter:blur(3px)}
.editor form{padding:22px}
.editor-head{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:18px}
.editor-head h2{font:600 19px Manrope,sans-serif;letter-spacing:-.3px;margin-top:4px}
.editor-fields{display:grid;grid-template-columns:1fr 1fr;gap:13px}
.editor-fields label{display:flex;flex-direction:column;gap:6px;font-size:12px;color:#6f8664;min-width:0}
.editor-fields input,.editor-fields select{font-size:15px;padding:10px 11px;border:1px solid #d6e0cc;border-radius:9px;background:#fcfdf9;color:var(--ink);width:100%;min-width:0}
.editor-fields input:focus,.editor-fields select:focus{outline:none;border-color:#9abb78;box-shadow:0 0 0 3px #dceac955}
.editor-foot{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-top:16px}
.editor-foot small{font-size:11.5px;color:#8a9a82;line-height:1.5}

/* ---------- Manager → Customers: the editable database ---------- */
.directory-customer h2{font-size:15px}
.directory-customer small{font-size:12px}
.directory-customer .small-button,.directory-product .small-button{font-size:11.5px;padding:6px 11px;border-radius:7px}
.directory-product{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:3px 10px;align-items:center;border-radius:6px}
.directory-product>div b{font-size:14px}
.directory-product small{font-size:12px}
.directory-product .status-pill{font-size:9px;margin:0;justify-self:end}
.directory-product>small{grid-column:1}
.directory-product>.small-button{grid-column:2;grid-row:2/4;align-self:center}
.directory-card>.small-button{font-size:12px;padding:9px}
#reset-data{font-size:12px;padding:9px 14px;border-radius:8px}

/* ---------- Tablet ---------- */
@media(max-width:1100px){.app[data-presentation="standard"] .workspace{grid-template-columns:minmax(300px,360px) minmax(0,1fr);gap:16px}}

/* ---------- Phone: either the user (assistant only) or the manager ---------- */
@media(max-width:820px){
  .manager-nav button[data-view="live"]{display:flex}
  .app[data-presentation="standard"][data-view="support"]{min-height:0}
  .app[data-presentation="standard"][data-view="support"][data-mobile-panel="chat"]{padding-bottom:10px}
  .app[data-presentation="standard"][data-view="support"][data-mobile-panel="chat"]>footer{display:none}
  .app[data-presentation="standard"][data-view="support"][data-mobile-panel="records"]{height:auto;display:block}
  .app[data-presentation="standard"]{
    .workspace{grid-template-columns:minmax(0,1fr);padding-top:10px;gap:0}
    .conversation{border-radius:20px}
    #export{display:none}
    .orb-wrap{width:132px;height:132px;margin-bottom:6px}
    .orb{width:84px;height:84px}
    .orb-pulse{inset:20px}
    .voice-stage{padding:12px 14px 10px}
    .conn-chip{margin-bottom:6px}
    .mic-hint{display:none}
    .voice-controls{padding:0;margin-top:14px}
    .start-button{flex:0 1 auto;min-height:48px;font-size:13.5px;white-space:nowrap;padding:12px 18px}
    .voice-controls select{height:48px;font-size:14px;min-width:92px}
    .round-button{width:48px;height:48px}
    .round-button:disabled{display:none}
    .composer textarea{font-size:16px}
    .observability{display:block;height:auto;border-radius:16px}
    .tab-content{overflow:visible;padding:16px}
    .tabs{padding:0 16px;gap:16px;scrollbar-width:none}
    .tabs button{font-size:12.5px}
    .step-banner{margin:12px 16px 0}
    .step-chips{display:none}
    .observability>.panel-heading{padding:0 16px}
  }
  .app[data-presentation="standard"][data-mobile-panel="chat"] .observability,.app[data-presentation="standard"][data-mobile-panel="records"] .conversation{display:none}
  .path-overlay{padding:0}
  .path-sheet{border-radius:0;height:100%;padding:16px}
  .path-sheet-head h2{font-size:17px}
  .editor-fields{grid-template-columns:1fr}
}
@media(prefers-reduced-motion:reduce){.orb-pulse{animation:none;opacity:.25;transform:scale(1.15)}}

/* Corporate console: the path tab gets the whole page */
.app[data-presentation="corporate"] .conversation .pane-kicker{display:none}
.crm-body:has(#crm-path.active) .crm-flow-card,.crm-body:has(#crm-path.active) .crm-adapter-card{display:none}
.jg-vertical .jg-head b,.jg-vertical .jg-head span{background:var(--jg-surface,#fff);padding:1px 5px;border-radius:5px;margin:0 -5px}
.path-sheet .journey-host{--jg-surface:#fbfcf8}

/* ---------- SAI Digital · Concentrix branding (the product keeps the LiveDesk name) ---------- */
.brand{gap:12px}
.brand-mark{display:block;width:44px;height:30px;background:var(--ink);-webkit-mask:url(/brand/sai-symbol.png) center/contain no-repeat;mask:url(/brand/sai-symbol.png) center/contain no-repeat;flex-shrink:0}
.brand-mark+b{padding-left:12px;border-left:1px solid #cfd8c9;line-height:1.3}
.login-story .brand-lockup{height:38px;width:auto;display:block}
.footer-lockup{height:15px;width:auto;opacity:.75;margin-right:10px}
.app[data-presentation="corporate"] .sai-brand img{height:44px;width:auto;display:block}
.sai-assistant-icon img{width:22px;height:auto;display:block}
.message-avatar img{width:15px;height:auto;display:block;filter:brightness(0) saturate(100%) invert(33%) sepia(38%) saturate(900%) hue-rotate(172deg)}
.app[data-presentation="standard"] .conversation .pane-kicker::before{content:'';display:inline-block;width:26px;height:17px;margin-right:10px;vertical-align:-4px;background:#eaf5e2;-webkit-mask:url(/brand/sai-symbol.png) center/contain no-repeat;mask:url(/brand/sai-symbol.png) center/contain no-repeat}
@media(max-width:820px){.brand-mark{width:38px;height:26px}.footer-lockup{height:13px}}
@media(max-width:600px){.login-story .brand-lockup{height:30px}}

/* ---------- Interactions, contact profile strip ---------- */
.jg-title{display:flex;align-items:baseline;gap:10px;margin:-4px 0 12px}
.jg-title b{font:700 18px Manrope,sans-serif;letter-spacing:-.3px;color:var(--jg-ink)}
.jg-title span{font:10.5px var(--mono);letter-spacing:.4px;text-transform:uppercase;color:var(--jg-muted)}
.jg-contact{display:flex;align-items:center;gap:12px;flex-wrap:wrap;padding:10px 14px;margin-bottom:16px;border:1px solid var(--jg-line);border-radius:12px;background:var(--jg-soft);transition:background .35s,border-color .35s,box-shadow .35s}
.jg-avatar{width:36px;height:36px;border-radius:50%;display:flex;align-items:center;justify-content:center;background:var(--jg-pick);color:var(--jg-pick-ink);font:600 16px Manrope,sans-serif;flex-shrink:0}
.jg-contact>div small{display:block;font:9.5px var(--mono);letter-spacing:.5px;text-transform:uppercase;color:var(--jg-muted)}
.jg-contact>div b{display:block;font:600 15px Manrope,sans-serif;color:var(--jg-ink);margin-top:2px}
.jg-contact dl{display:flex;flex-wrap:wrap;gap:6px 22px;margin:0 0 0 auto}
.jg-contact dt{font-size:10px;color:var(--jg-muted)}
.jg-contact dd{margin:2px 0 0;font-size:12.5px;font-weight:500;color:var(--jg-ink);overflow-wrap:anywhere}
.jg-contact.is-picked{background:#fff;border-color:var(--jg-accent);box-shadow:0 0 0 3px color-mix(in srgb,var(--jg-accent) 22%,transparent)}
.jg-vertical .jg-contact dl{margin-left:0;width:100%}
.corporate-crm .jg-contact{border-radius:5px}
.path-sheet .jg-title b{font-size:22px}