CUSTOMER ENGAGEMENT / SERVICE OPERATIONS
One conversation. Connected operations.
Live AI · Demo environment
SAI Customer CareAI service assistant · Voice & messaging
● AvailableCustomer view
Conversation
00:00
Ready when you areGPT-Live · WebRTC audio
Start with a name.
“Hi, I’m Sudip. When will my earbuds arrive?”
Voice conversations are recorded as text in the audit log.
LIVE CAPTIONS0 messages
Conversation and record changes are auditedENTER TO SEND
Behind the scenes
LIVEWhat the assistant is doing
RECENT ACTIONSREV 1
Actions will appear here.
The live database. Edit any value here and the assistant answers with it on the very next question.
PURCHASED PRODUCTSIdentify a customer first
Realistic requests to try. Say one out loud during a live conversation, or send it as text.
VOICE RESPONSE GAP ⓘ
—msSpeak to measure
API ROUND TRIP
—msActual request duration
VERIFIED ACTIONS
0/ 0Reads and updates
Actual API requests and database tools for this conversation. Open one to inspect it.
Service workflow
ReadyCaptureVoice / chatREADY
Route intentAI orchestrationREADY
Record actionCRM / ERP adapterREADY
ConfirmAudit + replyREADY
Waiting for a customer requestWatch each step activate as the conversation progresses.
Related orders
Identify customer first| Product / order | Delivery | Guarantee |
|---|
✓
Every action has a recordVerified reads and before / after changes appear here.
Connect the conversation to your stack.
The AI identifies the customer, selects an action, and receives a verified result from your business systems.
01Customer channelsWeb chat · Voice
↓02SAI orchestrationIdentity · Intent · Action policy
↓03Franforce CRMContacts · Orders · Guarantees
↓04Verified responseUpdate the record · Log the action · Answer the customer
Illustrative integration design. The adapter routes below are simulated; record actions use this demo’s local database.
Conversation request log
Actual calls + illustrative mappingINTEGRATION BLUEPRINT
GET
/crm/contacts/identifySIMULATEDAwaiting a record actionStandby
MANAGER WORKSPACE
Everything in view.
Your team, customer activity, and API connection in one place.
Latest activity
Workspace controls
Active voice sessions
LIVEMANAGER
Your team.
Control who can use the workspace. Pausing removes access immediately.
Add a user
Workspace users
MANAGER
A clear record.
Persistent logs of access, conversations, API calls, and before/after changes.
MANAGER
Know your customers.
The live demo database. Change a value and every screen, and the assistant, uses it immediately.
MANAGER
The connection, under control.
Inspect API access, check models, or pause all voice and text requests.
OpenAI connection
Your password
Audit & persistence
Passwords are stored as salted hashes. The audit log is append-only and linked with SHA-256 hashes, so modified entries can be detected. Voice transcripts come from the server’s OpenAI connection.